Privacy Policy

This Privacy Policy ("Policy") outlines how Reactive Energy Limited ("we," "us," "our") collects, uses, discloses, and protects the personal information of users ("you," "your") who utilize our Smart Appliance Scheduling Service ("Service") within the United Kingdom. This Policy is an integral part of the Terms and Conditions governing the use of the Service. By using the Service, you consent to the practices outlined in this Policy.

1. Information Collection

We collect personal information you provide to us when registering for the Service, including but not limited to your name, email address, and appliance preferences. Additionally, we may collect usage data related to your interactions with the Service.

2. Use of Information

• We use your personal information to provide you with access to and use of the Service
• Your data may be used to optimize appliance schedules for reduced carbon emissions and/or minimized electricity costs, in accordance with your preferences
• We may use your contact information to send you important notices, updates, and communications related to the Service
• Usage data may be used for internal analysis, service improvement, and research purposes

3. Data Security

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or data storage system is completely secure.

4. Information Sharing

We do not sell, rent, or lease your personal information to third parties. We may share your data with trusted service providers who assist us in delivering the Service, subject to confidentiality agreements.

5. Access and Control

You have the right to access, correct, update, and delete your personal information. You can do so by accessing your account settings within the Web App. You can also contact us at info@reactive.energy to request assistance.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience and gather information about your usage of the Service. You can adjust your browser settings to control cookie usage.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. We will notify you of significant changes through the Service or other appropriate means. Your continued use of the Service after the changes indicates your acceptance of the updated Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Reactive Energy Limited
Suite 10 Unit 1 Craggs Country Business Park
New Road, Cragg Vale, Hebden Bridge
England, HX7 5TT
Email: info@reactive.energy

By using the Smart Appliance Scheduling Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using the Service.

Effective Date: 2023-08-15